Customer FAQ

Find out how to buy, how long delivery takes, and your rights and protections when buying from this site.

How can I pay for my items?

Can I trust your company with my payment?

After ordering, how many days until my items arrive?

What if I want to return the item(s) I've bought?

How much is Postage?

Do you sell wholesale?

How can I pay for my items?

You can pay via PayPal or NoChex using a debit or credit card (you don't need to be a member of either NoChex or PayPal to pay).
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Can I trust your company with my payment?

We do not handle payments whatsoever - these are all done via PayPal and NoChex so we don't see or store your debit or credit card details. Both PayPal and NoChex are well-established payment gateways and you can be reassured they offer a very safe way to pay for your items.
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After ordering, how many days until my items arrive?

We aim for next day delivery when possible - otherwise expect 1 to 3 days for delivery - these times refer to UK delivery.
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What if I want to return the item(s) I've bought?

We hope that you will love your beads as much as we do. If for any reason you don't then please let me know as soon as possible.

Under the Distance Selling Act you have the right to cancel your order within 7 days. If the items have already been sent to you, they will need to be returned unused and in the original packing to:

The Old Bicycle Shop
3 High Street
Merstham
Surrey
RH1 3BA

The parcel should be returned within 30 days and make sure you obtain a Proof of Postage from the Post Office. Unless the beads are damaged, the cost of returning the items to us will not be refunded. I will either refund your money or exchange the item/s. Just let me know which you would prefer.
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How much is Postage?

Postage is a flat rate no matter how many items you purchase, providing the items are paid for at the same time.

Postage to the UK is 1.00.
Postage to Europe using Recorded Delivery is 9.00.
Postage to USA and the rest of the World using Recorded Delivery is 10.00.
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Do you sell wholesale?

We can offer a 25% discount if you would like to buy 10+ packs of the same beads. Just contact us for more details.
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