Customer FAQ

Find out how to buy, how long delivery takes, and your rights and protections when buying from this site.

How can I pay for my items?

Can I trust your company with my payment?

What is your Privacy and Confidentially Policy?

After ordering, how many days until my items arrive?

How much is Postage?

What if I want to return the item(s) I've bought?

Do you sell wholesale?

How can I pay for my items?

You can pay via PayPal or NoChex using a debit or credit card (you don't need to be a member of either NoChex or PayPal to pay). Nochex Payments will appear as "Nochex" on your statement. All our prices are in U.K. Sterling and include VAT at the current rate of 20%. Our VAT number is 185 2820 94.
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Can I trust your company with my payment?

We do not handle payments whatsoever - these are all done via PayPal and NoChex so we don't see or store your debit or credit card details. Both PayPal and NoChex are well-established payment gateways and you can be reassured they offer a very safe way to pay for your items.
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What is your Privacy and Confidentially Policy?

When we process your order, it is necessary for someone to see your name, address and email address but this information will not be passed on to others. If you sign-up to our email newsletter, your email address will be stored by our third party supplier, but they will not share your information with anyone else.

Cookies are used on this website, but they are needed for navigation and also to keep track of your shopping basket. You can turn off cookies by blocking them in your browser Privacy settings, but you will not be to place an order.
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After ordering, how many days until my items arrive?

We aim for next day delivery when possible - otherwise expect 1 to 3 days for delivery - these times refer to UK delivery.
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How much is Postage?

Postage is a flat rate no matter how many items you purchase, providing the items are paid for at the same time.

Postage to the UK is 1.00.
Postage to Europe using Recorded Delivery is 9.00.
Postage to rest of the world using Recorded Delivery is 10.00. Please contact me about refunding the VAT. Unfortunately it is not possible to send items to America.
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What if I want to return the item(s) I've bought?

We hope that you will love your beads and clasps as much as we do. If for any reason you don't then please let us know as soon as possible.

Under the European Consumer Rights Directive you have the right to cancel your order within 14 calendar days and an additional 14 calendar days to return the items back to us. If the items have already been sent, they will need to be returned unused or unopened and in the original packing to:

Old Bicycle Shop
3 High Street
Merstham
Surrey
RH1 3BA

Please make sure you obtain a Proof of Postage from the Post Office. Unless the items are damaged, the cost of returning the items to us will not be refunded. I will either refund your money or exchange the item/s. Just let me know which you would prefer.
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Do you sell wholesale?

We can offer a 20% discount if you would like a quantity of the same beads (such as 250g of seed beads, 1200 of faceted beads or 100g of superduos). Just contact us with your requests and we'll order the beads from our suppliers for you. Please note that they may take upto 3 weeks to arrive.
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